A relative new player to the ISP landscape, Optics Internet, are addressing a known issue in the telephony landscape, poor customer service. Complaints among the major ISP’s such as BT and TalkTalk are rife according to OFCOM recent reports.
Optics Internet are addressing this by giving each customer their own account manager who will deal with all enquiries, from billing to faults.
Their spokesman said “Our customer base is predominantly the elderly who demand excellent customer service and communication. Our experience in keeping our existing base informed and happy with their service means we’re in a unique position to offer an excellent value add of exceptional customer service. Rest assured this still won’t affect pricing, our line and unlimited broadband deals start from just £25.99 per month as we believe that efficient customer service should be for everyone, not just select customers. We’ve recently added live chat as an additional contact method, which has been greatly appreciated by customers that are hard of hearing, or time poor and feedback has been fantastic.”
You can find out more about Optics Internet by visiting www.opticsinternet.co.uk